The protection of your personal data is important to us!

Please take a moment to read this Privacy Policy and find out how Vikela-based novo-shop.gr 8 Veria, Postal Code 59132, tel. 2331067300, electronic contact address info@novo-shop.gr (hereinafter the "Company" or "we" or "our"), acting as Controller, collects, stores, uses and generally processes your personal data when you visit, register or you use the Company's websites (hereinafter the "Websites Places") as well as when you transact with its physical stores.

This Privacy Policy also describes how to use, disclosure and protection of your personal data, the options that available regarding your personal data, as well as how you can contact us. For questions regarding this Policy Privacy, but also any issue related to the processing of Data you and the exercise of your rights, you can contact us.

1. A few words about the Company's Websites

www.novo-shop.gr is the website of the Company, where the online store is located exhibition and sale of its products.

2. What is personal data

The term "personal data" refers to information of natural persons, such as name, postal address, email address, telephone communication, etc., which determine or can determine the your identity, hereinafter "Personal Data or Data".

3. What is Personal Data Processing

Any act or series of acts performed with or without use automated means, in personal data or in aggregates of personal data, such as the collection, registration, organization, h structure, storage, adaptation or change, retrieval, search information, use, disclosure by transmission, dissemination or any other form of disposition, association or combination, restriction, deletion or destruction.

4. It is mandatory to provide your Data

The provision of Data to the Company may be necessary to achieve the purposes specified in this Privacy Policy or be optional.

The mandatory or optional nature of the provision of Data is marked with an asterisk (*) next to mandatory personal data.

If you decline to provide information marked as mandatory on our Website, it will be impossible to achieve its main purpose collection of the specific Data, and may, for example, it becomes impossible for the Company to fulfill the sales contract or n providing the other services available on the Website.

The provision of additional Data to the Company, beyond those that are marked as mandatory, it is optional and has no consequences about the main purposes of data collection, but the concession serves them to optimize the quality of the services provided.

5. What Data we collect about you

We make sure to collect only your absolutely necessary Data, the which are appropriate and clear for their intended purpose. These Data includes the following::

· Data when creating a user account on the website

- Mandatory: electronic address (e-mail)*, password (login password)*

- Optional: first name, last name, letter, date of birth, postal address, phone number.

· Information from your transactions with us, either through our physical stores or through our online store, as well as our call center.

- For example, we collect notes from our conversations with you; details of any complaints or comments you make, details; about purchases you made, products added to your cart or removed from it, list of products you wish to buy (wish list), coupon redemptions, websites you visit and how and when you contact us

· Shopping interests and preferences, which help us recommend you specific products and services that interest you

- For example, which products you show us a preference to receive a personalized offer from us

We will only request and use the Data we have collected to we recommend products or services of interest and to improve even more your shopping experience with us. Of course, it's always the It is your choice to share such information with us.

· Traffic data of our website or other websites that you browsed before us

· Information collected from the use of cookies in the browser your.

· Copies of documents you provide to prove age or your ID, when required by law (such as a copy of a police or student ID card).

- For example these copies may include details of your full name, address, date of birth as well as the image of your face (photo). If you provide a passport, the data will also include place of birth, gender and your nationality.

• Payment information.
• Your comments and product reviews.

· Your image may be recorded on CCTV when you visit a physical our store

· Recording of your telephone communication with a telephone representative our center, for the purpose of ensuring proof of transactions, according to as specifically defined below.

· To provide the best possible website experience, we collect technical information about your internet connection and the browser, as well as the country and phone code where where your computer is located, the web pages displayed during your visit, the ads you click on, and any terms search entered.

· Your social media username, if you interact with us through these channels, to help us respond to your comments, questions or comments.

We comply with the law and do not allow children to they register on the Website when they are under 16 years of age. We will ask her parental consent.

6. How we use your Data

We want to give you the best possible shopping experience your. To achieve this it is necessary to obtain a complete picture of you by combining the Data we have collected. At We then use your Data to offer you offers about products and services that are likely to be of interest to you.

The legislation for the protection of personal data allows us to above in the context of our legitimate interest and the need to understand our customers to provide them with a high standard service.

Of course, if you ever want to change the way you we use your Data, you will find details in the section “O My Account" on our Website.

Remember, if you choose not to share Data with us or to decline certain communication rights, we may not be able to we provide some services you have requested. For example, if us you asked to be notified when a product is back in stock, no we can serve you if you have withdrawn general consent to receive updates from us.

Finally, we inform you that the processing of your Data is carried out through IT systems and electronic devices from the Company and exemption from third parties, who, having contractually committed to compliance confidentiality and the protection of your Data conduct work which are necessary for the achievement of the purposes strictly connected with the use of our Website, its services and the sale products through our Websites. More information about it will find below.

Below you will find details of how we use your Data and why:

To provide information about our Website and services that you ask for

• Product orders: The Company processes your Data in order to fulfill the its contractual relationship, to process the order of products and/or services, to issue and send you the tax returns electronically your documents (e-invoicing) to the electronic address (e-mail) that you yourself have declared during your online registration store, provide customer service, comply with legal obligations, to counter, raise or exercise legal requirements. If we do not collect your Data upon completion order either from our physical stores or online our store, we will not be able to process your order and to comply with our legal obligations. There's the possibility of need to transfer your Data to third parties for procurement or the delivery of the product or service you have ordered; as well as the implementation of the electronic invoicing process of these from our Company, in accordance with the provisions in force legislation. In addition, we may retain your Data for reasonable period of time in order to fulfill our contractual obligations obligations, such as product returns, as the relevant legislation predict.
• Create User Account : The Company processes your Data in order to provide you with account functions and facilitate the purchase of products and/or services.
• Contact: The Company uses your Data to respond to requests/questions you make, in your refund requests and/or complaints. The information you share with us, us enables us to manage your requests and to you answer in the best possible way. We can also keep a record of your queries/requests to us so that we better respond to any future communication. The we do this based on our contractual obligations to you, the our legal obligations but also our legitimate interests so that you we provide the best possible service and be able to improve our services based on your personal experience.

· Sometimes, we will need to share your Data with a third party that provides a service (such as courier delivery or a technician IT). Without you sharing your personal data, we wouldn't have the ability to fulfill your request.

To share information about products and our services, as well as for other promotional purposes

• Sending newsletter/offers: With your consent, we will use your personal data, your preferences and transaction details to you we update via e-mail, internet, phone and/or media social networking for related products and services, including personalized/personalized offers, discounts, etc. Of course you have the option to revoke the this consent at any time.
• Web push notifications: Depending on your navigation, you can receive, having previously give your consent, notices for offers us, the news, your wish list and your shopping cart. Of course you have ability to withdraw this consent at any time.
• Participation in Contests: The Company processes your Data, in case you agree to participate in contests it runs, to notify you if you are the winner of the competition and you deliver your gift.

To operate, improve and maintain the business our business, products and services

· Development and improvement of systems and services for products that we provide you. We do this based on our legitimate business interests interests.

· We want to offer you offers and suggestions that are more relevant with your interests. To help us shape a better one and more general understanding of you as a customer, we combine your personal data collected throughout the relationship between us, for example the your purchase history both in our physical stores and online our store. For this purpose, we also combine the Data that we collect directly from you with Data we receive from third parties at whom you have given your consent to transfer this data to us. For example, by combining this data, this will help us to customize your experience and decide which inspiration or content will be shared with you. We also use anonymous data from customer purchase history to identify trends in various regions of the country. This can then guide which products we show in specific stores.

· To show you the most interesting content on the Site us, we will use the Data we hold about your favorites products. This is based on your consent to receive notifications – your consent to placing cookies on your device. For for example, we may display a list of products you have viewed recently or offer you recommendations based on your purchase history and any other Data you have shared with us.

· To send you research and evaluation requests in order to we can improve our services. These messages will not contain advertising content and do not require prior consent when sent by email or by text message (SMS). We have a legitimate interest in doing so, as this helps make our products or services more relevant to you; Of course, you are free to refuse to receive these requests from us at any time moment by updating your preferences in your online account.

To protect rights, property or safety, ours or third parties

• Protecting your account from fraud and other illegal activities activities : This includes using your Data for maintenance, updating and protecting your account. We also monitor the browsing activity with us to identify and resolve quickly any problems and to protect its integrity our website. All of the above are part of the legal our interest. For example, we check your password when you log in and we use automated tracking of IP addresses to detect possible false logins from unexpected locations.
• Processing payments and preventing fraudulent transactions : We do this based on our legitimate business interests. This it also helps protect our customers from fraud.

For our compliance with our obligations arising from the law

· To comply with our contractual or legal obligations to we share data with law enforcement. For example, after court order for the exchange of data with judicial services.

• To send you communications that are required by law or where are necessary to notify you of changes to services we provide you . For example, updates on these notifications privacy, product recall notices and legally required information about your orders. These service messages they will not include advertising content and do not require prior consent when sent by email by mail or text message (SMS). If we don't use them your personal data for these purposes, we cannot comply with our legal obligations.

7. For what purpose do we process your Data?

We collect your Data for the purposes of the products provided and/or services of our Company and in particular for:

a) managing the sale of our products/or services, e.g. her communication and informing you about the availability of products and progress of your order, the issuance and sending of your tax invoices documents in electronic form (e-invoicing), its execution your order, the shipment of the products, the management of your debts to the COMPANY, making returns and providing guarantees

b) your service based on the currently applicable government measures (e.g. click inside, click away),

c) compliance with the obligations imposed by each applicable legislation e.g. tax legislation, e-directive trade,

d) control, improvement and adaptation to your preferences and choices about our products and/or services,

e) sending, by electronic or traditional means, administrative, technological, organizational and/or commercial information about products and/or Company services.

f) our customer satisfaction survey, product promotion and/or our services, sending product newsletters and/or our services.

8. What is the legal basis for processing your Data by Company;

Data protection legislation sets out various grounds for which a company may collect and process your personal data, including:

· the terms of our contractual relationship, your consent where required. For example when you choose to receive newsletters. When collecting the of your personal data, we will always let you know what data it is necessary in relation to a particular service.

· the obligations of the Company arising from the law (e.g. tax legislation, e-commerce legislation, etc.)

· the legal interest of our Company. In certain cases, we collect your Data in a manner that is reasonably expected as part of operation of our business and which does not materially affect the your rights, freedom or interests. For example:

- We will use your purchase history to send you or to We provide personalized offers.

- We also combine the purchase history of many customers to track trends and ensure we can keep up with demand in market or develop new products / services.

9. Who are the recipients of your Data - How are they shared Your data?

Access to your Data has its absolutely necessary staff Company, which is committed to confidentiality and the businesses or third party service providers working with us, which process your Data as Processors for our account and according to our orders.

Disclosure of Data by the Company

The Company shares your Data with:

· Companies for the purposes and within the framework of the aforementioned conditions in section 7 of this Privacy Policy

· Third party service providers who process personal data for account of the Company, for example (indicatively mentioned) for the credit card and payment processing, electronic issuance and sending your tax documents (e-invoicing), transfers and deliveries, hosting, management and maintenance of our data, distribution email, research and analysis, managing brand promotions and of products, Google, Facebook, as well as management of certain services and elements. When we use third party service providers we contract agreements obliging them to implement appropriate technical and organizational measures to protect your personal data.

· Other third parties, to the extent required for the following purposes: (i) to comply with a government request, court order or applicable law; (ii) preventing illegal uses of our Website or violations of the Terms Use of our Website and our policies, (iii) our protection against third party claims, and (iv) contributing to prevention or investigation cases of fraud (e.g. counterfeiting)

· To other third parties when you yourself have given your consent

Notification by You

· When you use certain social media elements on Our Site, you can create a public profile which to includes information such as username, profile picture and address. We encourage you to use the tools we provide you to manage the Company's social media sharing with for the purpose of controlling the information you make available through the the Company's social media data.

The following is the policy we apply to those with whom we share your Data in accordance with the above:

· We provide only the information needed to perform the of their specific services.

· They can only use your Data for the precise purposes which we specify in our contract with them.

· We work closely with them to ensure that your privacy it is respected and protected at all times.

· If we stop using their services, any of the data you hold will be deleted or made anonymous.

· To offer you bank payment methods, we may transmit during the checkout personal data such as communication and transaction data with the bank, for the purpose of the bank to assess whether you qualify for its payment methods and provide you with specialized payment methods. Your personal data is processed based on the bank's privacy policy.

To improve your experience as a customer on our Site, we use the following companies, who will process them Your Personal Data as part of their contracts with us:

• Reevoo
• Google
• Facebook
• Link-wise
• Twitter
• YouTube
• DHL
• Instagram
• BestPrice
• Skroutz

10. How do we ensure that Processors respect the Your data?

The Processors on our behalf have agreed and contractually commit to the Company:

• to maintain confidentiality,

· not to send your Data to third parties without the Company's permission,

• take appropriate security measures,

· to comply with the legal framework for the protection of personal data and in particular Regulation 979/2016/EU (otherwise GDPR).

11. International Data Transfer

The personal data we collect (or process) in its context Our Website will be stored in Greece. However, some of them recipients of the Data with whom the Company shares the Personal Your data may be located in countries other than the one in which the initial collection of your Personal Data took place. The legislation in those countries it may not provide the same level of protection data compared to the country that originally provided the Personal Data your. However, when we transfer your Personal Data to recipients in other countries, including the US, we are committed to protecting Your personal data as described in this Privacy Policy and in accordance with applicable law.

We take steps to comply with applicable legal requirements for the transfer of personal data to recipients in countries outside of it European Economic Area or Switzerland that do not ensure adequate protection level. We use various measures to ensure that your Personal Data transferred to these countries enjoy adequate protection according to data protection rules. That's all include the signing of the Contract Clauses, the certification that the recipient has adopted the European binding rules or complies the Privacy Shield between EU-US and Switzerland-US.

12. How long do we keep your Data?

We retain your Personal Data as long as necessary to fulfill the purposes defined in this Privacy Policy (unless longer retention period required by applicable law). Generally this means that we will keep your personal data for as long as period you have an account with our Company. Regarding your Personal Information Data related to product purchases, we retain this data for a longer period of time in order to comply with our legal obligations (such as tax and commercial law and for reasons warranty).At the end of this retention period, your data will be deleted completely or anonymized, for example by aggregating with others data so that it can be used in a non-recognizable way for statistical analysis and business planning.

Some examples of customer data retention periods:

• Orders

When you place an order, we will retain the personal data that you have given us five years so that we can comply with them our legal and contractual obligations. In the case of certain products, category basis, we will retain the data for 10 years.

• Guarantees

If your order included a warranty, the relevant personal data will be maintained until the end of the warranty period.

• Newsletter

Your consent to send a newsletter it is kept for as long as the newsletter is sent to you by the Company and however, no more than six months from the cessation of its mission.

13. Is your Data secure?

We are committed to safeguarding your Personal Data.

Recognizing the importance of the security of your Personal Data, we have taken all appropriate organizational and technical security measures and the protection of your Data from any form of accidental or unlawful processing. We use the most modern and advanced methods so to ensure the maximum possible safety.

The www.novo-shop.gr website uses the TLS protocol, for security online trading. In this way all the Data you provide, including your credit card number card, your name and address so that they cannot be decrypted or altered in transit over the Internet.

Additionally, the information used to identify you as account user are two: the Login Code (Username) and the Personal Secret Security Code (Password). Every time you register them your details, you are given access to your personal account. THE specific process is achieved securely through encryption during their transfer to the internet and its servers Company. By the same standards, you are given the ability to change your Personal Secret Security Code (Password) as often as you you wish. After entering the desired code, the new code coded and stored in the Company's systems. For the reason that, the only one who knows your password is you and you are solely responsible for maintaining the secrecy of the password from third parties.

These measures are reviewed and modified when deemed necessary essential.

14. What are your rights?

You have access right to your personal data.

This means that you have the right to be informed by us if we process your Data. If we process your Data you can ask to be informed about the purpose of the processing, the type of Your data that we keep, to whom we give it, for how long we store, if automated decision-making takes place, but also for the your other rights, such as correction, deletion of data, restriction of it processing and submitting a complaint to the Personal Protection Authority Data.

You have right to rectification inaccurate personal data.

If you find that there is an error in your Data you can notify us submit a request for us to correct them (eg correct name or update change of address).

You have right to erasure/right to be forgotten .

You can ask us to delete your data if it is not necessary for the aforementioned processing purposes or wish to withdraw your consent in the event that this is the only legal basis.

You have portability right of your Data.

You may ask us to receive in readable form the Data that you have provided or ask us to pass them on to another controller processing.

You have a right restriction of processing.

You can ask us to restrict the processing of your Data for as long as the consideration of your objections to it is pending processing.

You have right to object and revocation of consent in the processing of your Data.

You can object to the processing of your Data and we will stop processing your Data, if no others exist compelling and legitimate reasons that override your right. If you have given your consent to the collection, processing and use of your personal data, you can revoke it your consent at any time with future effect.

Selecting not to receive Marketing Communications .

You may choose not to receive marketing communications from the Company by modifying your user account options (My Account) of our Website. You can also choose not to receive marketing communications by changing email and sms registrations by pressing it link deletion or following the instructions included in the message. Alternatively you can contact us using the details contact us in the "Questions and Comments" section below.

In case we rely on our legitimate interest.

In cases where we process your personal data based on our legitimate interest, you can ask us to stop for reasons relating to your personal situation. We must then do it if we do not believe we have a legitimate compelling reason to continue to we process your Personal Data.

15. How can you exercise your rights?

To exercise your rights you can submit relevant to us request to the postal address of the Company or to the electronic her address info@novo-shop.gr entitled "Exercise of Right" and we will make sure to look into it as well to answer you as soon as possible.

Exceptionally:

· if you wish to correct your Data in your user account, anyone can log into it and do it correction/change without requiring the submission of a Request.

· if you wish to withdraw your consent for sending information newsletter you can do it by choosing it link "To delete from the "newsletter mailing list" click here" located at the bottom of each newsletter.

· if you wish not to receive web push notifications from the Company you can disable the option from browsing setting your (browser).

Identity check

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding to any request you submit based on this Privacy Policy. If you have authorized a third party to make a request on your behalf, you will ask him to prove that he has your permission to act on this purpose.

16. When do we respond to your Requests?

We respond to your Requests free of charge without delay, and in any case within (1) month of receiving your request. If, however, the Your request is complex or there is a large number of your Requests let us know within the month if we need to get an extension of another (2) two months within which we will reply to you.

If your Claims are manifestly unfounded or excessive in particular because of of their recurring nature, the Company may impose it payment of a reasonable fee, taking into account the administrative costs for the providing the information or performing the requested action or to refuse to proceed with the Request.

17. What is the applicable law when processing your Data from U.S;

Applicable Law is Greek Law, as formulated in accordance with the General Regulation on the Protection of Personal Data 2016/679/EU, and in general the applicable national and European legislation and regulations framework for the protection of personal data.

Competent courts for any arising disputes related to Your data is the Courts of Thessaloniki.

18. Where You Can Go If We Violate Applicable Law on protection of your Personal Data?

You have the right to file a complaint with the Personal Protection Authority Data (postal address Kifisias 1-3, PO Box 115 23, Athens, tel. 210. 6475600, e-mail address (e-mail) contact@dpa.gr), if you consider that the processing of your Personal Data violates the current national and regulatory framework law for the protection of personal data.

19. How will you be informed of any changes to this Policy?

We update this Privacy Policy whenever necessary. If there are significant changes to the Privacy Policy or the way in which which we use your Personal Data, we will publish on our website updating this, before the changes are put into effect and we will notify you as soon as possible.

We encourage you to read this Policy periodically to know how your Data is protected. This policy privacy policy was last modified on 05/09/2022.

20. Questions and Comments?

We hope this Privacy Policy has helped you understand how with which we handle your Personal Data and your rights control the handling by our Company.

If you have any questions that have not been covered, or comments and concerns you may have about our Privacy Policy please contact us.