Novo's goal is immediate customer service and satisfaction. However, if the user wishes to change or return a product, he has the right to do so within 14 (fourteen) days from the date of receipt. More specifically, the consumer has the right to withdraw within 14 days from the date of receipt of the product / products and from the day he notified the withdrawal has 14 days to return the product. In addition, the consumer has the right to request an unjustified refund, without being subject to restrictions and subject to conditions provided that the product is not altered.

The Novo store must return the money within 14 days of receiving the cancellation request. However, it may delay the refund if you do not receive the products or proof of return. Refunds include shipping costs paid by the consumer for the purchase.

• Specifically, the customer must contact Novo by phone or send an e-mail to [email protected].

The address for all returns is:

In order to return the products they must not be used, worn, washed, modified or damaged and the identification card together with all the The designer's fabric labels are attached to the product, along with all the documents that accompanied it (eg Retail Receipt - TDA etc.) The user is obliged to try the product he bought without removing the tab, while otherwise it is considered that the product is not in the same condition in which it was delivered and is not accepted.

In the event of a return of shoes, labels and packing tapes may not be affixed to the packing box. return is not accepted.

If all the above conditions are met, the Novo online store is obliged to replace the product In case of higher value, the difference is charged to the customer. The cost of the new shipment is borne by the user with 5 euros regardless of the amount. If the customer does not want to replace his order, the refund amount is credited to the card of in the form of credits * and can redeem them whenever he wishes.

* (1 credit = 1 euro)

DEFECTIVE PRODUCTS
Products that have been damaged upon receipt are characterized as defective or those who show a construction error within one (1) month from the date of purchase. Products that are damaged due to use and wear are not considered defective. All products with obvious manufacturing defects will be replaced with the same product, if available otherwise the customer can choose any other item. However, the Novo online store reserves the right, in the event of a controversial complaint, to return the products to the manufacturer for inspection, in order to determine whether the complaint is genuine. The user will be informed about the progress of his complaint. Where possible, Novo will repair the defective product. Upon return and new shipment of defective products, the customer is not charged any shipping costs. If there is a difference in the price of the new item, it is borne by the customer.

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Change or return of underwear is not accepted unless it is a defective product.

DISCOUNTING PRODUCTS
Discounted products can be returned and a new product of equal or greater value can be shipped as long as they are not damaged and only after communication with the sales department in the mail or telephone listed above. There is no refund.